Privacy Policy
Last updated: March 2026
At vreserv.lk (referred to as "VRESERV", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or use our services.
1. Information We Collect
When you use VRESERV, we collect information you provide directly, such as your full name, email address, and phone number when making a reservation or creating an account.
We also collect reservation details including restaurant name, date, time, number of guests, and any special requests.
Additionally, we automatically collect certain usage data such as your IP address, device type, browser information, pages visited, and interactions with the platform to help us improve our services.
2. How We Use Your Information
We use your information to:
- Process and manage your restaurant reservations
- Send booking confirmations, reminders, and updates via email or SMS
- Personalize your experience and recommend relevant restaurants
- Respond to support requests and feedback
- Improve platform performance, features, and reliability
- Comply with legal and regulatory requirements
3. Sharing Your Information
We share necessary reservation details (such as your name, contact number, email address, party size, and notes) with the restaurant you choose to book.
We do not sell your personal data to third parties. However, we may share limited data with trusted service providers (such as payment processors, SMS/email providers, and hosting services) who support the operation of our platform under strict confidentiality obligations.
4. Data Retention
We retain your personal and reservation data for as long as your account remains active or as required for operational, legal, or regulatory purposes.
You may request deletion of your data at any time by contacting support@vreserv.lk.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse how users interact with the platform.
You can control or disable cookies through your browser settings, but some features of the platform may not function properly without them.
6. Security
We implement industry-standard security measures, including HTTPS encryption, secure servers, and access controls, to protect your data. Payment transactions (if applicable) are processed by PCI-DSS compliant third-party providers. VRESERV does not store full payment card details.
7. Third Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, please contact us at support@vreserv.lk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or through platform notifications. Your continued use of VRESERV after updates indicates your acceptance of the revised policy.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at support@vreserv.lk.